Effective Date: January 1, 2026.

 

GERKENS ESTATE SERVICES LLC (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide to us through our website, services, and SMS messaging program.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or use our services. By using our website or services, you consent to the practices described in this Privacy Policy.

 

IMPORTANT NOTICE REGARDING SMS DATA

 

GERKENS ESTATE SERVICES LLC does not share, sell, rent, trade, or otherwise disclose customer opt-in information, including mobile phone numbers, SMS consent records, or text messaging originator opt-in data, with affiliates or third parties for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text messaging services necessary to deliver SMS communications.

Information sharing to subcontractors in support services, such as customer service, appointment scheduling, payment processing, and messaging platforms is permitted solely for operational purposes. All other use case categories exclude text messaging originator opt-in data and consent.

1. Information We Collect

 

We may collect the following categories of information:

Personal Information

 

• Full name
• Email address
• Telephone number
• Physical address
• Billing and payment information
• Appointment and service details
• Customer communication records
• SMS consent and opt-in records
• Service history and preferences

Non-Personal Information

 

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Cookies and tracking data
• Analytics and performance information

Mobile Device Information

 

If you access our website through a mobile device, we may collect:

• Device model
• Device identifiers
• Mobile operating system
• Carrier information
• Approximate geographic location

2. How We Collect Information

 

We collect information through:

• Website forms
• Appointment requests
• Contact forms
• SMS opt-in forms
• Customer service interactions
• Cookies and analytics tools
• Transactions and purchases
• Direct communication with our business

We maintain timestamped records of all SMS opt-in actions and communication preferences.

3. How We Use Your Information

 

We use collected information to:

• Provide and manage services
• Schedule appointments
• Process transactions and payments
• Send appointment reminders and updates
• Respond to customer support inquiries
• Improve our website and services
• Maintain security and fraud prevention
• Analyse website performance and usage
• Send promotional communications where permitted by law and consented to by the customer
• Maintain records of consent and communication preferences

4. SMS Messaging & Compliance

 

SMS Program Description

 

Customers who opt in may receive:

• Appointment reminders
• Scheduling updates
• Customer support responses
• Service notifications
• Occasional promotional offers

Message frequency is up to 5 messages per month.

Consent to receive SMS messages is not a condition of purchase.

Opt-In & Consent

 

We only send SMS messages to users who have explicitly opted in through our website forms, scheduling systems, or other approved consent methods.

We maintain records of:

• Consent timestamps
• Opt-in methods
• Communication preferences

We comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and all applicable laws governing SMS communications.

Opt-Out Instructions

 

You may opt out of SMS communications at any time by replying: STOP

After you send the STOP request, you will receive a confirmation message and will no longer receive SMS communications unless you opt in again. All opt-out requests are processed promptly.

Help & Support

 

For assistance with our messaging program, reply: HELP

You may also contact us directly at:

Email: office@myhandymanorlando.com

Carrier Disclaimer

 

Wireless carriers are not liable for delayed or undelivered messages.

Standard message and data rates may apply.

5. Information Sharing & Disclosure

 

We do not sell or share customer information for marketing purposes. We may share information only in the following limited situations:

Service Providers

 

We may share information with trusted service providers who help us operate our business, including:

• Payment processors
• Scheduling platforms
• Website hosting providers
• SMS delivery providers
• Customer support software providers

These providers are contractually obligated to maintain confidentiality and security.

Legal Requirements

 

We may disclose information when required to:

• Comply with legal obligations
• Respond to lawful requests
• Protect our legal rights
• Prevent fraud or abuse

Business Transfers

 

If GERKENS ESTATE SERVICES LLC is involved in a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction.

In all cases, SMS opt-in data and consent records remain protected and are not shared for marketing purposes.

6. Cookies & Tracking Technologies

 

We use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyse traffic and visitor behaviour
• Enhance user experience
• Measure marketing effectiveness

You may disable cookies through your browser settings. Some website functionality may be limited if cookies are disabled.

7. Data Security

 

We implement commercially reasonable security measures to protect your information, including:

• Encrypted data transmission
• Secure hosting environments
• Access controls and authentication
• Security monitoring and updates
• Employee privacy training
• Data backup procedures

While we strive to protect your information, no electronic transmission or storage method can be guaranteed to be completely secure.

8. Data Retention

 

We retain personal information only for as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

SMS consent records may be retained as required by law and carrier compliance requirements.

9. Your Rights & Choices

 

You may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications
• Opt out of SMS communications
• Request information regarding data processing practices

To exercise these rights, contact us using the information below.

10. Third-Party Websites

 

Our website may contain links to external websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

 

11. Children’s Privacy

 

Our services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover such information has been collected, we will promptly delete it.

 

12. Do Not Track Signals

 

Some browsers offer “Do Not Track” settings. At this time, our website does not respond to browser-based Do Not Track signals due to the lack of a uniform industry standard.

 

13. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically. Updated versions will be posted on this page with the revised effective date. Continued use of our website or services after updates constitutes acceptance of the revised policy.

 

14. Contact Information

 

If you have questions regarding this Privacy Policy or how your information is handled, contact us at: GERKENS ESTATE SERVICES LLC

Website: myhandymanorlando.com
Email: office@myhandymanorlando.com

Phone: 407-308-5460

By using our website, services, or SMS messaging program, you acknowledge that you have read and understood this Privacy Policy